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Policies

Order Cancellation Policy for Chicks Connect
To cancel an order you have placed with Chicks Connect, you must contact customer support by email at support@chicksconnect.com .  Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.  When contacting customer support to cancel an order, please provide your name, the order number and your contact information.  Please note that if the item has shipped, the order cannot be canceled.  In this case, you can request to return the item for a refund (minus shipping costs.)

Out of Stock Policy for Chicks Connect
Our inventory can fluctuate throughout the day, so an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out-of-stock items are in stock again within two (2) weeks.
Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two (2) weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.

Shipping Policy for In-stock Items
All items indicated to be in-stock are shipped on the same day if the order is placed before 1:00 PM Eastern Time. In-stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day.  A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

PO BOX 585 | Lake Oswego, OR | 97034 | USA | (541) 390-9873

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